How to Contact Facebook Support: 7 Easy (& Direct) Ways

 

We�re here for you.

Thankfully, Facebook offers many options when seeking support. We developed this guide to show you all the ways to contact Facebook customer support.

What is Facebook support?

Facebook support helps you manage your Facebook account better. It aims to provide you with the best possible user experience by supplying helpful information, assistance, and guidance on topics like privacy and security, Marketplace, Groups, your business page, and many more.

Facebook support also offers other useful functions such as monitoring your account activity, getting assistance from experts, and generally getting the most out of Facebook.

 

7 ways to contact Facebook support

What methods of support does Facebook offer? We dig into these below.

TL;DR: Facebook does not offer phone support. You may find a couple of phone numbers floating around the web (spoiler alert: those are 650-543-4800 and 650-308-7300), but they won�t be very helpful. Both lead to pre-recorded messages that encourage you to email or access the online Help Center.

The good news is that we�ve covered all the available options in this section. Read on!

1. Facebook Help Center support

If you aren�t sure how to use a feature on Facebook or want to report a bug or issue, the Fa is the place to go. The Facebook Help Center has answers to thousands of questions about everything from account security to account deletion and everything in between.

For example, if you�re unable to log in or change your profile picture, you can learn how to resolve these issues by visiting the Account settings topic page.

2. Facebook Live Chat

Facebook Live Chat supports businesses that advertise on Facebook with one-on-one support through a live online chat window.

Advertisers can get answers to their Facebook advertising questions by clicking �Get Help� on the Facebook for Business website and chatting with a trained Ads Specialist.

To access the Facebook Live Chat feature, go to the official help page or click on the link below the chat button. Conversations will appear in your Messenger tab. At this time, Live Chat is only available for Facebook for Business users. However, Meta recently released a live chat option for Facebook users locked out of their accounts.

3. Meta for Business support

Visit the Meta Business Help Center if you have issues with your Facebook Ads. This knowledge base will help you resolve issues and answer questions like:

• Troubleshooting ads
• Creating and installing a Facebook pixel
• Monetizing your content
• Selling products on Facebook and Instagram
• Why your ads are getting disapproved
• Verifying your business a social media platform

Meta also offers Meta Blueprint, a collection of online courses, workshops, and certifications that users can take to learn new ways to leverage their Facebook Page for business growth. Courses include Promote Your Business From Your Facebook Page and Ad Policies for Content, Creative, and Targeting�among dozens of others.

4. Facebook email support

Facebook doesn�t provide a standalone support email address. (Can you imagine how crazy that inbox would be?)

Instead, they offer nearly a dozen emails for users facing specific problems. We�ve collected them below.

• disabled@fb.com: This inbox is for recovering disabled or hacked accounts, resetting your password, and accessing a locked Page.
• appeals@fb.com: This inbox is to receive help regarding your suspended account or to appeal blocked or removed content.
• platformcs@support.facebook.com: This inbox is for contacting Facebook about any financial queries or concerns related to your account.
• abuse@fb.com: This inbox is for reporting matters on Facebook that don�t meet the Facebook Community Standards.
• records@facebook.com or legal@fb.com: These inboxes are for reaching out to the Facebook Law Enforcement Support Team.
• datarequests@fb.com: This inbox is for questions and issues concerning your data.
• press@fb.com: This inbox is to contact Facebook concerning press services or other PR activities.
• advertise@fb.com: This inbox is for general issues about Facebook Ads.
• ip@fb.com: This inbox is to contact Facebook about matters related to intellectual property.
• phish@fb.com: This inbox is to report particular Facebook messages or posts that may be phishing emails or spam.

5. Facebook official pages

Facebook utilizes its own product�Pages�to support other Facebook users and businesses. The below official Facebook Pages offer support on various topics and for various communities.

• Facebook: The main Facebook Page.
• Meta for Business: This Page provides information related to business. Check the forum or use the Live Chat.
• Facebook and Privacy: Here you can find information and support concerning privacy issues.
• Meta for Media: This Page will help you understand how public figures and media organizations use Facebook.
• Design at Meta: This Page provides a community for product designers, content designers, researchers, and other creatives.
• Engineering at Meta: Get advanced Facebook solutions on this Page.
• Meta for Developers: Learn about the technical side of Facebook and the tools used to leverage artificial intelligence (AI) or machine learning (ML) on this Page.

6. Facebook contact forms

Facebook offers contact forms for several common user issues and questions.

• My Personal Account Was Disabled: If you think your account was disabled by mistake, use this form to report it within 30 days.
• Submit Feedback for Facebook Accessibility and Assistive Technology: Submit issues concerning accessibility and assistive technology using this form.
• Child Data Request: Parents and legal guardians can use this form for data inquiries of accounts belonging to their children under the age of 13.
• Privacy Violation � Photo Removal Request: Use this form to report potential breaches of your privacy rights concerning your images on Facebook.
• Payments Support: Use this form to report issues with ads, promoted posts, gifts, games, donations, and items you buy on your Facebook news feed.
• Copyright Report Form: Report content that violates or infringes on your copyright.
• Trademark Report Form: Report alleged infringements on your trademark here.
• Report a Page Unavailable Error: If you�re seeing a �Page Unavailable� error while browsing Facebook, use this form to report it.

7. Offline Facebook support

If all online methods fail to resolve your problems or issues, you can write to:

Facebook Headquarters
1 Hacker Way
Menlo Park, CA 94025
The United States of America

In addition, if you wish to reach Bulletin�s designated agent to report copyright infringement, you can contact:

Facebook, Inc.
FAO: Facebook Designated Agent
1601 Willow Road
Menlo Park, California 94025, USA
+1 650 543 4800 (phone)

 

Benefits of self-service Facebook support

Why might someone want to access Facebook�s self-service Help Centers instead of contacting Facebook support directly? Here are some benefits:

• It�s easy. The Facebook Help Center is designed to make finding information quickly and seamlessly. You can search topics by keyword or browse through categories and articles relevant to your issue or question�without having to wait for live support. Better yet, you learn new skills for the next time you encounter a similar issue.
• It�s reliable. Facebook updates its Help Center regularly with the latest content from Facebook and Meta experts, so you know that what you�re reading is relevant and accurate.
• You need help with a straightforward account issue. People often need help with simple problems, like struggling to log in, forgetting a password, or needing to change their profile or contact information. Self-service Facebook support is the best way to solve these issues.
• It�s accessible 24/7. As long as you have a Facebook account, you can access the Help Center information for free, anytime, without even logging into Facebook. The FAQ section is easily navigable through the Help Center.

 

How to contact Facebook support directly

If you�d rather bypass the self-service Facebook support options, here�s a step-by-step process for contacting Facebook support. (Tip: This process is a bit easier on a desktop.)

First, log into your Facebook profile. Click on your profile picture in the top right corner. This should drop down a menu. Click �Help & Support.�

You�ll see three options in the next menu:

Clicking �Help Center� will take you to Facebook�s Help Center page. You can search for self-help articles there.

Your Support Inbox is the �place to get updates about things that you�ve reported, check and reply to messages from the Help Team, and see important messages about your account.� If you report a profile or a post on Facebook, you�ll see notifications here.

Clicking on �Report a Problem� will pop up a couple of forms where you can submit feedback to Facebook or report any tech glitches or broken features. You can even attach and submit screenshots and screen recordings of the glitch.

 

Get the support you need from Facebook

While we hope you never have to reach out to Facebook support, the time may come when you need help on the platform. We�ve detailed the common ways to contact Facebook support in a troublesome situation.

Not only does Facebook support help solve any issues, but it can also be helpful for learning new features and ways to grow your business on the platform.

Source: localiq.com

How to Delete an Instagram Account (The Easy Way)

 

Decided Instagram isn�t the best fit for your business? No sweat. Unlike real life, there�s an undo button: you can delete your Instagram account permanently.

Before you delete, consider backing up your account data in case you need it. Be aware the data will be a computer-readable HTML or JSON format, not individual profile photos, videos, comments, etc.

Ready? Here�s how to delete your Instagram account in the app, from a computer, or via mobile web browser.

How to delete an Instagram account on iOS

Step 1: Go to your account in the Instagram app. Then, tap the menu icon (3 lines) in the top right corner of the screen.

Step 2: Navigate to Settings, then Account.

Step 3: Tap Delete account.

Instagram will suggest deactivating instead of deleting. Deactivation hides your account and is reversible anytime. If you still want to permanently delete the Instagram account, go ahead and tap Delete account.

Step 3: Confirm deletion.

Instagram will ask you AGAIN� You�re sure about this, right?

Step 4: Confirm� again.

Instagram draws out the process, which you could argue is either annoying, or a good thing to prevent accidental deletions and angry users.

Instagram asks why you want to delete it. Your answer is mandatory and so is entering your password. Clicking the Delete @username button on this page will permanently delete your account.

Your account won�t be visible on Instagram anymore but you have 30 days to reverse your decision and reactivate it. After that it�s real-real gone.

How to delete an Instagram account on Android

For whatever odd reason, the native Instagram app on Android currently doesn�t allow you to delete an account like it does in the iPhone version. It�s weird, but no sweat, just open up a browser and follow the directions below.

How to delete an Instagram account on your computer

If you don�t have access to the app on your current phone or you�re an Android user, you can also delete your Instagram account from any web browser.

The steps below also work for mobile browsers (e.g. Safari or Chrome on your phone).

Step 1: Go to www.instagram.com and sign into your account

Step 2: Visit the Delete Account page.

Step 3: Confirm deletion.

Ensure the username matches the account you want to delete. If not, click Log out on the right side of the screen to go back to Instagram and sign in to the correct account.

Fill out the reason for deleting your Instagram account and enter your password. Tapping Delete @username at the bottom will permanently delete your account.

When should you delete your Instagram account?

If you have any doubts at all about deleting your profile, you should temporarily deactivate your Instagram account instead. Deactivated accounts are easily recovered, whereas deleted ones are permanently removed from the platform (after the 30 day grace period).

For most people, I�d recommend deactivation, even if you leave it that way for months or years. It accomplishes the same thing (no one can find or see your account) but without the risk of regret.

Another option is to switch to a private account. Private accounts still show up in search results but their posts don�t, nor are they publicly viewable on your profile. People can request to follow you, but you don�t have to approve them. Current followers will still be able to see your posts and content, though.

To change to a private account, go to Settings in the app, then Privacy and tap the slider next to Private account to the on position.

There are a few specific scenarios where deleting your Instagram account makes sense. (Although you could still choose to temporarily disable your account for these, too.)

You�re not sure if Instagram is paying off

Is Instagram helping you achieve your business goals? You set business goals for your Instagram account, right? And you measure them regularly, right?

Instagram may not be the best fit for you, but if you�re unsure, it�s worth it to revise your Instagram marketing strategy first. Give it a fair shot to provide a positive ROI for you.

Use our free social media audit template to track progress and evaluate the results. If you still don�t see results from Instagram for several quarters, it�s probably worth focusing more on other platforms.

Your target audience doesn�t use Instagram

You can have the most bangin� Reels, the best carousels, and the most interesting Stories, but if your target peeps aren�t seeing it? Oof, that�s a lot of wasted effort for very little reward.

Social media platforms are only as effective as your marketing strategy. Is your target customer 70+ years old? Certainly some will be on Instagram, but it�s probably not where you should spend the bulk of your time or budget.

You have more than one account for your brand

Whoops, discovered that second account last year�s intern opened by mistake? Go ahead and delete it (unless it has, like, a bajillion followers).

Duplicate or erroneous accounts can confuse your audience, especially if your main profile doesn�t have a blue check mark beside it to show its authenticity. People may end up following the wrong account. Eliminate confusion by deleting any unused profiles.

Managing Instagram is overwhelming

Gotcha! This is a trick reason. Overwhelm is real but it�s not a reason to delete your account.

Instead, save time, get organized, and get your Instagram marketing in gear with Hootsuite. Schedule and publish your content�yep, Reels, too!� in advance, manage DMs from all your platforms from one inbox, and collaborate and approve draft content with your team.

Source: hootsuite.com